Directly on our shop! We offer an authentic selection (Pocky, Kit Kat, candies, chips, drinks and much more). Discover the latest new products here.

Yes, through official distributors guaranteeing authenticity, freshness, and traceability of products.

The must-haves are Matcha Kit Kat, Pocky, gummy candies (muscat grape, peach), takoyaki flavored chips, and the carbonated drink Ramune.

Yes! Discover our sweet and savory discovery boxes, perfect for exploring new Japanese flavors.

Most of them are. Some products may contain caffeine (e.g., matcha) or be spicy. Always check the product description and allergens before consumption.

Store them in a dry place, away from heat and humidity. For chocolates, avoid direct heat sources; in summer, place them in the refrigerator, then let them return to room temperature 1 hour before tasting. After opening, reseal the packaging tightly and consume quickly.

We deliver to France, Belgium, Luxembourg, Netherlands, Germany, Spain, and Portugal. Other destinations will be available soon.

France: 2–5 business days. Europe: 3–8 business days. You will receive tracking by email upon shipment.

Fees are calculated automatically at checkout (based on weight and carrier). Delivery is sometimes free above a certain amount — consult our terms and conditions.

A tracking link is sent upon shipment and remains available in your customer account.

We accept credit cards (Visa, Mastercard, etc.) and PayPal. All payments are secure.

If your order has not yet been shipped, contact us quickly via our form with your order number.

Consult our returns policy. For hygiene reasons, some unsealed food products cannot be returned.

Send us a message within 48 hours with photos. We will propose a quick solution (replacement, credit, or partial refund).

Enter your promo code in the "Gift card or discount code" field at checkout. Example: FIDELITE15.

Discover or leave your reviews on Trustpilot. Your feedback helps us grow — thank you!

Via the form or by email: contact@japansnack.fr. Our team will respond quickly.